Frequently Asked Questions
Everything you need to know about your Izel Apparel experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund may be subject to a small processing fee.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options via Klarna and Afterpay.
Are your materials sustainably sourced?
At Izel Apparel, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.
How can I track my shipment?
Once your order ships, you will receive an email notification containing a tracking number and a link to follow your package's journey in real-time.